fd999 Privacy Policy
At fd999, your privacy is a fundamental priority. This Privacy Policy explains precisely what personal data we collect from players in Bangladesh, the lawful basis on which we process that data, how we keep it secure, and the rights you hold over your information. We are committed to handling your data with the highest standards of care, transparency, and confidentiality across every interaction you have with the fd999 platform.
How fd999 Protects Your Data
These cards summarise the six most important privacy principles applied across the fd999 platform. The full legal detail is contained in the policy sections below.
fd999 collects only the personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with legal obligations. We do not collect data for its own sake.
All data transmitted between your device and the fd999 platform is protected by 256-bit SSL encryption. Sensitive information including payment data and identity documents is stored using industry-standard encryption at rest.
fd999 does not sell or rent your personal data to third parties for commercial marketing purposes. Data is shared only with trusted service providers who assist in operating the platform, subject to strict data processing agreements.
As an fd999 player, you have the right to access, correct, or request deletion of your personal data at any time. You may also withdraw consent for marketing communications and request a copy of all data held about you.
fd999 uses cookies and similar tracking technologies solely to improve platform performance, personalise your experience, and analyse usage patterns. No cookies are used to serve advertising from third-party ad networks.
fd999 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. Account data is reviewed and purged on a scheduled basis.
Important Notice: This Privacy Policy applies to all registered players and visitors who access the fd999 platform at fd999.im. By creating an account or using any part of the fd999 platform, you confirm that you have read, understood, and accepted this Privacy Policy. If you do not agree with any part of this policy, you must not use the fd999 platform.
1 Introduction
fd999 ("the Platform", "we", "us", "our") is committed to protecting and respecting the privacy of every player who uses our online casino and sports betting services. This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed by fd999.
This policy applies to all users of the fd999 platform, including registered account holders, visitors who browse the site without registering, and individuals who contact us via any support channel. It covers data collected through fd999.im and any related sub-domains or affiliated services operated under the fd999 brand.
fd999 operates as an online casino and sports betting platform primarily serving players located in Bangladesh. All monetary amounts in this policy are denominated in Bangladeshi Taka (BDT) using the ৳ symbol unless stated otherwise. This policy is written in English, and the English-language version shall prevail in all circumstances.
Please read this Privacy Policy carefully and in full. It is important that you understand how and why we handle your personal data, and what choices you have regarding that data.
2 Data We Collect
fd999 collects personal data through several channels: directly from you when you register an account or contact support, automatically when you use the platform, and from third-party verification and payment service providers. The categories of personal data we collect are described below.
2.1 Account Registration Data
When you register an account with fd999, we collect the following information:
- Full legal name
- Date of birth (to verify you are aged 21 or above)
- Residential address (including city, district, and postal code within Bangladesh)
- Mobile phone number (used for account authentication and support communications)
- Email address
- Username and encrypted password
- Preferred currency (BDT)
2.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) process, we may collect and process the following documentary evidence:
- Copy of a valid government-issued photo identification document (National Identity Card, passport, or driving licence)
- Proof of current residential address (utility bill, bank statement, or official correspondence dated within 90 days)
- Proof of ownership of the payment method used for deposits (e.g., screenshot or statement confirming your registered name and mobile number for bKash, Nagad, Rocket, or Upay)
- Selfie or live photo for facial verification, where required
2.3 Transaction & Financial Data
When you make deposits or withdrawal requests, fd999 collects:
- Payment method details (mobile wallet numbers for bKash, Nagad, Rocket, Upay; masked card numbers for Visa and Mastercard)
- Transaction amounts, dates, times, and reference numbers
- Account balance history and wagering history
- Bonus and promotional transaction records
2.4 Platform Usage Data
When you use the fd999 platform, we automatically collect technical and behavioural data including:
- IP address and approximate geolocation (country and city level)
- Device type, operating system, and browser version
- Session start and end times, session duration
- Pages visited, games played, betting markets accessed
- Clickstream data and navigation patterns within the platform
- Error logs and crash reports
2.5 Communications Data
When you contact our support team or communicate with fd999 through any channel, we retain:
- Live chat transcripts
- Email correspondence and attachments
- WhatsApp message records (where you contact us on +880 1700 000 999)
- Support ticket records including complaint details and resolution notes
2.6 Data Categories Summary Table
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Name, date of birth, NID copy | Provided by you at registration / KYC |
| Contact Data | Email, mobile number, address | Provided by you at registration |
| Financial Data | bKash / Nagad number, transaction records | Provided by you and via payment processors |
| Technical Data | IP address, device info, browser type | Collected automatically via platform |
| Usage Data | Games played, bets placed, session times | Collected automatically via platform |
| Communications Data | Support chat logs, email records | Collected when you contact support |
| Marketing Preferences | Opt-in / opt-out status for promotions | Provided by you; updated in account settings |
3 How We Use Your Data
fd999 uses the personal data we collect for the following specific purposes. We process your data only where we have a lawful basis for doing so, as described in Section 4.
- Account Management: To create, maintain, and administer your fd999 account, including processing your registration, verifying your identity, and managing your account settings.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions.
- KYC & Fraud Prevention: To verify your identity and age (21+), to prevent fraudulent activity, money laundering, and account takeover, and to comply with applicable anti-money laundering obligations.
- Platform Delivery: To deliver casino games, live dealer experiences, sports betting markets, and all other services available on the fd999 platform.
- Responsible Gaming: To monitor gambling behaviour patterns, identify signs of problem gambling, apply player-requested deposit limits and self-exclusion tools, and fulfil our responsible gaming obligations.
- Customer Support: To respond to your enquiries, complaints, and support requests through live chat, email, and WhatsApp.
- Security & Integrity: To detect and investigate suspicious activity, prevent cheating, collusion, and bonus abuse, and to protect the integrity of the fd999 platform and its player community.
- Legal Compliance: To comply with applicable laws and regulatory obligations, including responding to lawful requests from government authorities or law enforcement agencies.
- Platform Improvement: To analyse usage data and technical logs in order to improve platform performance, fix bugs, and develop new features and games.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have given explicit consent to receive such communications. See Section 12 for details on managing your marketing preferences.
4 Legal Basis for Processing
fd999 processes your personal data on the following lawful bases:
- Contractual Necessity: Processing your registration data, payment data, and KYC documents is necessary to perform our contract with you as a registered fd999 player. Without this data, we cannot create or maintain your account or process your transactions.
- Legal Obligation: Certain processing activities — including identity verification, record-keeping of financial transactions, and responding to regulatory or law enforcement enquiries — are required by applicable law, and we are obligated to carry them out regardless of consent.
- Legitimate Interests: fd999 processes platform usage data, technical data, and fraud detection signals on the basis of our legitimate interest in operating a secure, fair, and commercially viable platform. We balance these interests against your privacy rights and apply proportionate data minimisation measures.
- Consent: Where we rely on consent — specifically for sending marketing communications and for non-essential cookies — we will always ask for your explicit agreement before processing. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5 Data Sharing & Third Parties
fd999 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We share personal data only in the limited circumstances described below, and only with parties who are contractually bound to process your data securely and solely for the specified purpose.
5.1 Categories of Third Parties
- Payment Service Providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard and their processing networks receive transaction data necessary to execute your deposits and withdrawals. These providers operate under their own privacy policies and are subject to their own regulatory obligations.
- Identity Verification Providers: Third-party KYC and identity verification services may process your identity documents and biometric data to authenticate your account. All such providers are subject to strict data processing agreements with fd999.
- Game Technology Providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive minimal session and game-round data necessary to deliver game content and resolve disputes. These providers do not receive your full personal profile.
- Platform Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity providers who maintain the technical infrastructure of fd999 may process technical and usage data as part of their services, subject to data processing agreements.
- Legal & Regulatory Authorities: fd999 may disclose personal data to government bodies, law enforcement agencies, or regulatory authorities where required by applicable law or where disclosure is necessary to protect the rights, property, or safety of fd999, its players, or the public.
- Professional Advisers: Lawyers, auditors, and accountants who provide professional services to fd999 may access personal data to the minimum extent necessary to perform those services, subject to professional confidentiality obligations.
5.2 Business Transfers
In the event that fd999 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by fd999 may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice of any such transfer and ensure that the receiving entity commits to handling your data in a manner consistent with this Privacy Policy.
6 Cookies & Tracking Technologies
fd999 uses cookies and similar tracking technologies on the fd999.im platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the platform to remember your preferences, maintain your session, and collect usage analytics.
6.1 Types of Cookies Used
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without breaking platform functionality.
- Performance & Analytics Cookies: These cookies collect anonymised information about how visitors use the platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data helps us improve platform performance and user experience.
- Functional Cookies: These cookies remember your preferences such as language settings, account display options, and preferred game categories, so that your experience is personalised on return visits.
- Responsible Gaming Cookies: These cookies store your responsible gaming settings — including session time limits and display reminders — to ensure these preferences are consistently applied across your sessions.
fd999 does not use third-party advertising cookies or any tracking technology that enables behavioural advertising by external ad networks. You may manage cookie preferences through your browser settings at any time, though disabling strictly necessary cookies may impair your ability to use the platform.
7 Data Security
fd999 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure.
- 256-Bit SSL Encryption: All data transmitted between your device and the fd999 platform is encrypted in transit using 256-bit SSL/TLS protocols. The padlock icon in your browser confirms this encryption is active during your session.
- Encryption at Rest: Sensitive personal data — including identity documents, payment details, and passwords — is stored in encrypted form using industry-standard encryption algorithms. Passwords are hashed using a secure one-way hashing function and are never stored in plaintext.
- Access Controls: Access to personal data within fd999 is restricted on a strict need-to-know basis. Staff members access only the data necessary to perform their specific job functions. All access is logged and regularly audited.
- Two-Factor Authentication: fd999 staff accounts and administrative systems are protected by two-factor authentication. Players are also encouraged to enable any two-factor authentication options available within their account settings.
- Regular Security Testing: fd999 conducts periodic security assessments and vulnerability testing of its platform infrastructure to identify and remediate potential security weaknesses before they can be exploited.
- Incident Response: fd999 maintains a documented data breach response procedure. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected players without undue delay and take immediate remedial action.
While fd999 takes all reasonable precautions to protect your personal data, no digital platform can guarantee absolute security against all threats. You play an important role in keeping your account secure by maintaining a strong, unique password and notifying us immediately at [email protected] if you suspect any unauthorised access to your account.
8 Data Retention
fd999 retains your personal data for only as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable legal, regulatory, tax, or compliance obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | Legal and regulatory compliance |
| KYC / Identity Documents | Duration of account + 5 years post-closure | Anti-money laundering obligations |
| Transaction Records | 7 years from transaction date | Financial record-keeping requirements |
| Platform Usage Data | Up to 2 years from collection | Platform improvement and fraud prevention |
| Support Communications | 3 years from last contact | Dispute resolution and quality assurance |
| Marketing Preferences | Until withdrawn or account closure | Consent management |
When personal data is no longer required for any of the above purposes and the applicable retention period has expired, fd999 will securely delete or anonymise the data in accordance with our internal data lifecycle procedures.
9 Your Rights
As a data subject whose personal data is processed by fd999, you have the following rights with respect to your personal information. You may exercise any of these rights by contacting fd999 at [email protected] with the subject line "Data Rights Request".
- Right of Access: You have the right to request a copy of all personal data that fd999 holds about you, together with information about how that data is being processed. We will respond to access requests within 30 days.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account information directly within your account settings.
- Right to Erasure ("Right to be Forgotten"): You may request that fd999 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing and there are no overriding legitimate grounds. Please note that this right may be limited where we are required to retain data for legal or regulatory compliance purposes.
- Right to Restriction of Processing: In certain circumstances — such as while you contest the accuracy of your data or while an objection is pending — you may request that fd999 restrict the processing of your personal data to storage only.
- Right to Data Portability: Where processing is based on your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another service provider.
- Right to Object: You have the right to object at any time to the processing of your personal data where that processing is based on fd999's legitimate interests. You also have an absolute right to object to processing for direct marketing purposes.
- Rights Related to Automated Decision-Making: Where fd999 makes decisions about you that are based solely on automated processing and that produce significant effects — such as account suspension triggered by automated fraud detection — you have the right to request human review of that decision.
fd999 will acknowledge all data rights requests within 5 business days and provide a substantive response within 30 calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
10 Children & Minors
The fd999 platform is strictly intended for adults aged 21 years and above. fd999 does not knowingly collect personal data from any individual under the age of 21. If you are under 21, you must not use the fd999 platform, attempt to register an account, or provide any personal data to fd999.
If fd999 becomes aware that personal data has been collected from an individual under the age of 21 — whether through account registration, KYC review, or any other means — we will take immediate action to close the relevant account, delete the associated personal data, and reverse any transactions processed on that account.
Parents and guardians who believe that a minor under their care may have registered an account with fd999 should contact us immediately at [email protected]. We will investigate and act promptly on any such report. For guidance on parental control tools and safeguards, please visit our Responsible Gaming page.
11 International Data Transfers
fd999 is primarily operated to serve players located in Bangladesh. However, some of the third-party service providers we work with — including game technology studios, cloud infrastructure providers, and identity verification services — may be located in or process data in countries outside Bangladesh.
Where personal data is transferred to a third-party processor located outside Bangladesh, fd999 ensures that appropriate safeguards are in place to protect that data. These safeguards may include:
- Contractual data processing agreements that bind the recipient to data protection standards equivalent to those applied by fd999
- Transfers to jurisdictions that maintain adequate data protection frameworks recognised as providing comparable levels of protection
- Technical measures including encryption of data in transit and at rest during any cross-border transfer
fd999 does not transfer personal data to any third party that has not agreed to process that data in accordance with the standards set out in this Privacy Policy. If you have questions about international data transfers, please contact us at [email protected].
12 Marketing Communications
fd999 may send you promotional communications about bonuses, new games, special events, and platform updates. We will only send you marketing communications where you have given your explicit consent to receive them during registration or through your account settings.
Marketing communications may be sent via the following channels, subject to your preferences:
- Email to your registered email address
- SMS or messaging notifications to your registered mobile number
- In-platform notifications when you are logged into your fd999 account
You may opt out of marketing communications at any time by:
- Clicking the "Unsubscribe" link included in any marketing email from fd999
- Updating your communication preferences in the "Account Settings" section of the fd999 platform
- Contacting our support team at [email protected] and requesting removal from marketing lists
Opting out of marketing communications will not affect your receipt of essential transactional communications — such as deposit confirmations, withdrawal notifications, security alerts, and account status updates — which are sent regardless of marketing preferences as they are necessary for the operation of your account.
13 Changes to This Privacy Policy
fd999 reserves the right to update or amend this Privacy Policy from time to time. Changes may be made to reflect updates in applicable law, changes in our data processing practices, or improvements to platform services.
Where changes are material — meaning they significantly affect your rights as a data subject or materially alter the way in which we process your personal data — fd999 will provide not less than fourteen (14) days' advance notice via email to your registered address and/or via a prominent notice displayed on the fd999 platform.
Your continued use of the fd999 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated policy. If you do not accept the revised Privacy Policy, you must cease using the platform and may request account closure in accordance with the Terms & Conditions.
The current version of this Privacy Policy, along with its effective date, is always accessible at fd999.im/privacy-policy. We recommend reviewing this policy periodically to stay informed of how fd999 protects your data.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which fd999 handles your personal data, please contact our support team through any of the following channels:
- Live Chat: Available 24 hours a day, 7 days a week, directly on the fd999 platform after login
- Email: [email protected] (please use the subject line "Privacy Enquiry" for data-related requests)
- WhatsApp: +880 1700 000 999 (available 09:00–23:00 BST, UTC+6)
fd999 serves players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. All support and data rights communications are handled in English.
Document Reference: fd999-PP-2026-v1.0 | Effective Date: 1 January 2026 | © 2026 fd999. All rights reserved.
Your Privacy Matters at fd999
Have questions about how we protect your data? Our support team is available 24/7. Or explore the fd999 platform and experience secure, responsible gaming built for Bangladesh.